SNCB
Case Studies: SNCB Applications
In a context where every minute counts, the speed and efficiency of digital tools are crucial to meeting the needs of travelers. At SNCB, two main options are offered for purchasing tickets: the mobile app and the self-service kiosks available at stations.
Cases studies
The Kiosk or the App
This case study aims to evaluate which of these two tools allows for the quickest ticket purchase. By analyzing the necessary steps, navigation flow, and potential obstacles encountered by users, we seek to determine whether the app or the kiosk better meets the speed requirement, while also considering the contextual differences that may influence the results.